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This page has everything you need to know about ordering skydiving gear from Square One!

If you don't find what you need, please send us an email describing your situation in detail and we will be more than happy to find the answers to your questions!

 


 

Contact Information

 

Square One Parachute Sales & Service

425 W. Rider St., Suite B-7

Perris, CA 92571

 

Order Line (US only): 1-800-877-7191

Other Inquiries or International Orders: (909) 657-8260

FAX: 909-657-8179

Email: sales@square1.com

 

Business Hours: Monday-Friday 9:00AM-5:00PM Pacific Time

(But you can place orders 24 hours a day, seven days a week from

Square One's online catalog!)

 

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Payment Information

  • Credit Cards - we accept Visa or MasterCard.

  • Cashier's Check or Money Order - should be made in the exact amount due, payable to Square One. In-stock merchandise will be shipped as soon as we receive your cashier's check or money order.

  • Personal Check - should be made payable to Square One for the exact amount.  Using a personal check will significantly increase your wait time, as we cannot ship merchandise until the check has cleared through your bank.

  • Wire Transfer - Payments must be made in US dollars.  All bank transfer charges must be paid by the customer; this includes all bank charges charged by your bank plus the $20 that our bank charges.

Our Bank Info:

California Bank & Trust Space V1

12625 Fredrick St.

Moreno Valley, CA 92553

USA Account Name:

Square One Parachutes, Inc.

Account Number:

225 00 429 31

Routing Code:

122232109

 

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Ordering

 

You can now shop Square One online using our Secure Online Catalog!  Here you can find links to most order forms for custom canopies and containers. If you cannot find the order form you need, please call or email Square One and we'll FAX or mail one to you.

 

If you prefer to order by phone or FAX, you can still browse our online catalog for information and pictures of our products and make a note of the item numbers you would like to purchase.  At this time, we are not producing a paper catalog.

 

When ordering custom gear, we require at least a 50% deposit at the time the order is placed. The balance will be due before the gear is shipped. Any orders held at Square One for more than 30 days without payment will be returned to stock and deposits forfeited.

 

For technical questions (on skydiving equipment, rigging information, etc.), please use our normal number (909-657-8260), or better yet write down your questions and email or FAX them to us (909-657-8179).  This will allow us to research your question and respond in more detail.

 

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Return Policy

 

You must contact Square One directly before returning any equipment.  All returns must be made within 14 days of purchase.  Our guarantee covers any defect in materials or workmanship occurring during normal use.  At times equipment must be returned to the manufacturer for repair or replacement - any charges for this are paid by the customer.

 

You can return unused equipment to us if it is in "brand new" condition and includes all packaging material (also in "brand new" condition).  A restocking fee may be applied on returned items.  Custom-made equipment cannot be returned!

 

If you have a problem with any equipment after 60 days, we suggest you contact the manufacturer directly regarding any warranty questions.  This will eliminate you having to pay double shipping charges when you return items to Square One that must then be shipped to the manufacturer.

 

If upon receipt and inspection of your order you find any discrepancy (missing or broken items, etc.), it is extremely important that you contact us immediately so we can resolve the problem for you quickly and efficiently.

 

All Square One orders are shipped in high quality packaging.  If a carrier attempts to deliver an order in a damaged shipping box or package, please refuse to accept the order.  If there is any concealed damage to a shipment, contact us immediately so we can assist with correcting the problem as soon as possible.

 

Items purchased at our dropzone stores must be returned at the same location that the items were purchased.

 

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Buying Used Gear

 

All used gear purchased from Square One comes with our two week 100% satisfaction guarantee.  Purchase any piece of used equipment and you will have two weeks to have it inspected and jump it.

 

If for any reason you are not pleased with your purchase we will gladly take it back.  However, there are three conditions:

  1. You have two weeks from the day you receive it to make your decision.  You must let us know before the two weeks are up if you decide not to keep it.  Equipment returned after the two week time period will not be refunded.

  2. The equipment needs to be returned in the same condition that we sent it out in.

  3. If you do elect to return the equipment, you will be refunded the full purchase price not including the following items - the cost of shipping both ways, any difference between cash and credit price, and the cost of any rigging services or improvements that you request or have done on the equipment.

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International Orders

 

Square One welcomes orders from all over the world.  We ship via FedEx or other international carriers.  All payments must be made in US Dollars.  We accept checks, money orders, credit cards (Visa or MasterCard), wires and bank drafts drawn on US banks.  All bank transfer charges must be paid by the customer.  This includes all bank charges by your bank plus the $20 that our bank charges.  If you would like to make a wire transfer, please see our Wire Transfer Information.

 

Shipping charges for international destinations vary by country and/or city.  If ordering online, the shipping charge will not appear when you place your order.  After we receive your order, shipping charges will be calculated from several international carriers and a quote will be emailed to you for your approval before we process your order.

 

Square One is required by law to provide in writing, an accurate monetary value on all non-US international shipments. Local duties or taxes on international orders are not included in our billing and are the responsibility of the customer.  The customer is responsible for paying any taxes, duties, or customs fees charged by your local government.  Square One cannot determine in advance what these fees will be.  For more information, please contact your local customs office or local post office.

 

If an order shipped by international air carrier (other than US Airmail) is lost in transit, claims will be processed upon the stated amount. Please understand that we are at the mercy of the carrier for the processing of claims due to loss, which may take 6 months or more. 

 

International US Airmail (including Global Express) is usually the least expensive form of shipment, but please understand that this service is NOT guaranteed. This means that if the package is lost, we will NOT be able to send you a replacement order at no cost to you.

 

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Warranty Information

 

Because of the unavoidable dangers associated with the use of any and all parachuting equipment, Square One makes no warranty whatsoever for all products offered for sale in this catalog, either express or implied.  Anything purchased from Square One is sold with all faults and without any warranty of fitness for any purpose.  Square One also disclaims any liability in tort for damages, direct or consequential, including personal injuries resulting from a defect in design, material, workmanship or manufacturing whether caused by negligence by Square One or on the part of the manufacturer or otherwise.

 

By using this parachute assembly, or by allowing it to be used by others, the user waives any liability of Square One for personal injuries or other damages arising from such use.  If the buyer declines to waive liability on the part of Square One, buyer may obtain a full refund of the purchase price by returning the equipment to Square One prior to any use by the Buyer and within 15 days of original purchase with a letter explaining why it is being returned.

 

Each time you use equipment sold by Square One you risk serious bodily injury or death.  Parachute systems sometimes fail to operate properly even when properly assembled, properly packed and properly operated - so you risk serious injury and death each and every time you use any equipment purchased from Square One, regardless of any preparation or precautions on your part. 

 

Ordering and taking delivery of any equipment sold by Square One constitutes the buyer's full acceptance of all risks associated with using this equipment and buyer's acceptance of the limits of Square One's liability as specified on this page.  Square One shall not be deemed to be or held liable for personal injuries or for any other damages whether direct or consequential - but Blue Skies anyway!

 

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Square One is the leading distributor of all kinds of skydiving gear and accessories

Copyrighted by Square One Parachutes Inc. 1998-2005
All pictures, text and graphics may not be used without prior written permission.
Prices subject to change without notice. Blue Skies!

TOLL-FREE ORDER LINE: 1-800-877-7191

9:00 AM PST- 5:00 PM PST (12:00 PM EST-8:00 PM EST)
Voice: 951-657-8260 - Fax: 951-657-8179
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